
Getting Ready for Christmas: Your Essential Telemarketing Checklist
22nd August 2023
We may still have a few weeks of summer left, but it won’t be long until the most […]

How to Best Use Email for Customer Service
8th August 2023
There’s a very good reason why we call ourselves a ‘Contact Centre’. It’s because in today’s ever-evolving world, […]

Tracking Call Quality: Our Top Hints and Hacks
25th July 2023
Call quality impacts everything in a Contact Centre; from operational efficiency to client satisfaction. In an ideal world, […]

Customer Service Tips – Hear it From the Experts!
11th July 2023
No matter what industry you work in, it helps to know how to give someone a great experience. […]

Contact Centre Outsourcing: Why We’re Better Than Offshore
27th June 2023
Contact Centres are an invaluable asset, and have been for over three decades! Our team have been there […]

Rapport Building Techniques That Will Boost Your Call Quality
13th June 2023
At Mango, we believe in quality over quantity when it comes to call handling. While other contact centres […]

The Benefits of a Live Chat Service
30th May 2023
In this fast-paced world, real-time engagement is highly attractive to customers across the globe. There’s nothing better than […]

4 Ways Businesses Can Support Charities
16th May 2023
Supporting charities brings many benefits that go beyond that feel-good factor. For example – working with charities can […]

4 Benefits of a 24/7 Contact Centre
2nd May 2023
There’s no denying that people love efficiency. It’s what gets businesses good reviews, boosts their reputation, and ensures […]

Work Wellbeing: Changing Your Employees From Staff to Family
18th April 2023
We spend so much time together at work – almost 85,000 hours in a lifetime in fact! In […]

Mango’s Top Social Media Platforms
4th April 2023
Social media has rapidly become a firm favourite across all generations. It doesn’t matter if you’re 18 or […]

5 Top Tips for Working in a Contact Centre
21st March 2023
Starting a new job is a super exciting time. In the build-up to your first day, you’ll be […]

Welcome to Mango Direct Marketing’s Brand-New Blog!
7th March 2023
Welcome to Mango Direct Marketing’s brand-spanking-new blog. We hope you’re as excited as we are! We know you […]

Inbound and Outbound Calls: What’s the Difference and Do You Need Both?
28th October 2021
In the Contact Centre industry, we differentiate our phone calls as inbound and outbound. But what exactly does this mean and involve?