Join in the craic! Our blog will be updated every other week, covering everything from industry insights to staff profiles, company updates to top tips, and so much more!

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Call Centre Quality Monitoring Best Practices 

9th July 2024

In a Call Centre, ensuring the highest standard of service is paramount.  Investing in quality creates a full-circle […]

Euros 2024: Using Worldwide Events to Engage Your Employees 

25th June 2024

And just like that, the UEFA Euros 2024 Championships are here!  With 24 nations taking part in games […]

General Election 2024: Why Your Party Needs Telephone Support 

11th June 2024

The General Election 2024 is fast approaching, and the competition for political parties across the United Kingdom to […]

What is On Hold Marketing? & How it Can Boost Your Business

16th May 2024

We know what you’re thinking – no one wants to be put on hold! But during this rare […]

How Mango Help the Housing Association Sector 

2nd May 2024

The housing association sector has become one of Mango’s specialities over the last 15 years.   Housing associations provide […]

Why is Omnichannel Customer Service so Important?

8th April 2024

In 2024, customer expectations are higher than ever before.  Nowadays, it’s not about the customer conforming to restrictions, […]

4 Call Centre Management Best Practices 

20th March 2024

If you’re curious about the call centre industry, you’ve come to the right place!  It’s not just picking […]

How You Can be Always Available with Call Answering Services

22nd February 2024

When you’re at your busiest, that always seems to be the prime time for your phone to ring […]

Committing to the Community: Mango’s Local Sponsorships 

8th February 2024

Here at Mango, we’re big, big advocates for promoting the local community to help it prosper.   So, we’re […]

Life as a Contact Centre Team Leader 

25th January 2024

Team Leaders are the beating heart of any Contact Centre.   From monitoring quality and performance to lending a […]

Fundraising Services: How to Maximise Your Charity’s Work  

12th January 2024

It’s a New Year, making it the perfect time to reimagine alternative ways you can make waves with […]

Mango’s 2023 Year in Review

29th December 2023

What a year it’s been.  There’s a lot that goes on in 365 days. Some days are quieter […]

Customer Experience Trends for 2024 

14th December 2023

Providing a memorable, positive customer experience is what sets us apart from competitors. It really is make or […]

Giving Back to the Community – Why it Matters 

28th November 2023

Supporting the local community is becoming a growing priority for companies both big and small.   Why? Because giving […]

What are Response Handling Services? + 3 Benefits

15th November 2023

‘Response Handling’ is a term that spans across so many sectors, it can often be difficult to find […]

The Benefits of an Inhouse IT Team

2nd November 2023

When people think of inhouse IT teams, the phrase “Have you tried turning it off and on again?” […]

Mango’s Tips on How to Start Your Sustainable Business Journey 

18th October 2023

Nowadays, being a sustainable business is a benchmark for success.  No matter your industry, environmental friendliness taps into […]

The 4 Benefits of Office Working 

3rd October 2023

There’s no denying that since 2020, the way we work has completely changed. Almost every industry had to […]

Getting Ready for Christmas: Your Essential Telemarketing Checklist 

22nd August 2023

We may still have a few weeks of summer left, but it won’t be long until the most […]

How to Best Use Email for Customer Service

8th August 2023

There’s a very good reason why we call ourselves a ‘Contact Centre’.   It’s because in today’s ever-evolving world, […]

Tracking Call Quality: Our Top Hints and Hacks 

25th July 2023

Call quality impacts everything in a Contact Centre; from operational efficiency to client satisfaction.  In an ideal world, […]

Customer Service Tips – Hear it From the Experts! 

11th July 2023

No matter what industry you work in, it helps to know how to give someone a great experience.  […]

Contact Centre Outsourcing: Why We’re Better Than Offshore 

27th June 2023

Contact Centres are an invaluable asset, and have been for over three decades! Our team have been there […]

Rapport Building Techniques That Will Boost Your Call Quality 

13th June 2023

At Mango, we believe in quality over quantity when it comes to call handling. While other contact centres […]

The Benefits of a Live Chat Service

30th May 2023

In this fast-paced world, real-time engagement is highly attractive to customers across the globe.  There’s nothing better than […]

4 Ways Businesses Can Support Charities 

16th May 2023

Supporting charities brings many benefits that go beyond that feel-good factor.   For example – working with charities can […]

4 Benefits of a 24/7 Contact Centre 

2nd May 2023

There’s no denying that people love efficiency.   It’s what gets businesses good reviews, boosts their reputation, and ensures […]

Work Wellbeing: Changing Your Employees From Staff to Family

18th April 2023

We spend so much time together at work – almost 85,000 hours in a lifetime in fact!   In […]

Mango’s Top Social Media Platforms 

4th April 2023

Social media has rapidly become a firm favourite across all generations. It doesn’t matter if you’re 18 or […]

5 Top Tips for Working in a Contact Centre 

21st March 2023

Starting a new job is a super exciting time. In the build-up to your first day, you’ll be […]

Welcome to Mango Direct Marketing’s Brand-New Blog! 

7th March 2023

Welcome to Mango Direct Marketing’s brand-spanking-new blog. We hope you’re as excited as we are!  We know you […]

Inbound and Outbound Calls: What’s the Difference and Do You Need Both? 

28th October 2021

In the Contact Centre industry, we differentiate our phone calls as inbound and outbound. But what exactly does this mean and involve?