Blog
Join in the craic! Our blog will be updated every other week, covering everything from industry insights to staff profiles, company updates to top tips, and so much more!
What is DRTV? Everything You Need to Know
21st August 2024
Over the years, TV advertising has become more dynamic as it continues to contend for dominance in today’s […]
What Is an IVR + Do You Need It?
8th August 2024
If you’ve ever called a company, you will probably recall being presented with a recorded voice outlining your […]
How to Ensure First Contact Resolution
25th July 2024
First contact resolution (FCR) is exactly what it says on the tin: a company’s ability to resolve a […]
Call Centre Quality Monitoring Best Practices
9th July 2024
In a Call Centre, ensuring the highest standard of service is paramount. Investing in quality creates a full-circle […]
Euros 2024: Using Worldwide Events to Engage Your Employees
25th June 2024
And just like that, the UEFA Euros 2024 Championships are here! With 24 nations taking part in games […]
General Election 2024: Why Your Party Needs Telephone Support
11th June 2024
The General Election 2024 is fast approaching, and the competition for political parties across the United Kingdom to […]
What is On Hold Marketing? & How it Can Boost Your Business
16th May 2024
We know what you’re thinking – no one wants to be put on hold! But during this rare […]
How Mango Help the Housing Association Sector
2nd May 2024
The housing association sector has become one of Mango’s specialities over the last 15 years. Housing associations provide […]
Why is Omnichannel Customer Service so Important?
8th April 2024
In 2024, customer expectations are higher than ever before. Nowadays, it’s not about the customer conforming to restrictions, […]
4 Call Centre Management Best Practices
20th March 2024
If you’re curious about the call centre industry, you’ve come to the right place! It’s not just picking […]
How You Can be Always Available with Call Answering Services
22nd February 2024
When you’re at your busiest, that always seems to be the prime time for your phone to ring […]
Committing to the Community: Mango’s Local Sponsorships
8th February 2024
Here at Mango, we’re big, big advocates for promoting the local community to help it prosper. So, we’re […]
Life as a Contact Centre Team Leader
25th January 2024
Team Leaders are the beating heart of any Contact Centre. From monitoring quality and performance to lending a […]
Fundraising Services: How to Maximise Your Charity’s Work
12th January 2024
It’s a New Year, making it the perfect time to reimagine alternative ways you can make waves with […]
Mango’s 2023 Year in Review
29th December 2023
What a year it’s been. There’s a lot that goes on in 365 days. Some days are quieter […]
Customer Experience Trends for 2024
14th December 2023
Providing a memorable, positive customer experience is what sets us apart from competitors. It really is make or […]
Giving Back to the Community – Why it Matters
28th November 2023
Supporting the local community is becoming a growing priority for companies both big and small. Why? Because giving […]
What are Response Handling Services? + 3 Benefits
15th November 2023
‘Response Handling’ is a term that spans across so many sectors, it can often be difficult to find […]
The Benefits of an Inhouse IT Team
2nd November 2023
When people think of inhouse IT teams, the phrase “Have you tried turning it off and on again?” […]
Mango’s Tips on How to Start Your Sustainable Business Journey
18th October 2023
Nowadays, being a sustainable business is a benchmark for success. No matter your industry, environmental friendliness taps into […]
The 4 Benefits of Office Working
3rd October 2023
There’s no denying that since 2020, the way we work has completely changed. Almost every industry had to […]
Getting Ready for Christmas: Your Essential Telemarketing Checklist
22nd August 2023
We may still have a few weeks of summer left, but it won’t be long until the most […]
How to Best Use Email for Customer Service
8th August 2023
There’s a very good reason why we call ourselves a ‘Contact Centre’. It’s because in today’s ever-evolving world, […]
Tracking Call Quality: Our Top Hints and Hacks
25th July 2023
Call quality impacts everything in a Contact Centre; from operational efficiency to client satisfaction. In an ideal world, […]
Customer Service Tips – Hear it From the Experts!
11th July 2023
No matter what industry you work in, it helps to know how to give someone a great experience. […]
Contact Centre Outsourcing: Why We’re Better Than Offshore
27th June 2023
Contact Centres are an invaluable asset, and have been for over three decades! Our team have been there […]
Rapport Building Techniques That Will Boost Your Call Quality
13th June 2023
At Mango, we believe in quality over quantity when it comes to call handling. While other contact centres […]
The Benefits of a Live Chat Service
30th May 2023
In this fast-paced world, real-time engagement is highly attractive to customers across the globe. There’s nothing better than […]
4 Ways Businesses Can Support Charities
16th May 2023
Supporting charities brings many benefits that go beyond that feel-good factor. For example – working with charities can […]
4 Benefits of a 24/7 Contact Centre
2nd May 2023
There’s no denying that people love efficiency. It’s what gets businesses good reviews, boosts their reputation, and ensures […]
Work Wellbeing: Changing Your Employees From Staff to Family
18th April 2023
We spend so much time together at work – almost 85,000 hours in a lifetime in fact! In […]
Mango’s Top Social Media Platforms
4th April 2023
Social media has rapidly become a firm favourite across all generations. It doesn’t matter if you’re 18 or […]
5 Top Tips for Working in a Contact Centre
21st March 2023
Starting a new job is a super exciting time. In the build-up to your first day, you’ll be […]
Welcome to Mango Direct Marketing’s Brand-New Blog!
7th March 2023
Welcome to Mango Direct Marketing’s brand-spanking-new blog. We hope you’re as excited as we are! We know you […]
Inbound and Outbound Calls: What’s the Difference and Do You Need Both?
28th October 2021
In the Contact Centre industry, we differentiate our phone calls as inbound and outbound. But what exactly does this mean and involve?