The people who go beyond the call.

From Charity and Home Shopping to Financial & Insurance - our team become an extension of your product or service.

We really care about how we talk.

Our Contact Centre services create loyal relationships with your audience

Mango is Northern Ireland's leading Contact Centre. With a wealth of experience across many sectors, we are renowned for our transparent business practices and our loyal and passionate team. We work with our clients to produce outstanding campaigns and our passion for delivering exceptional results is always reflected in our pricing models. We don’t do “one size fits all”, solutions will be tailored to your needs, no matter how large or small your business or organisation. Talk to Mango … We listen!

Hey! What's the craic? Welcome to Mango!

Home Shopping & Retail
Customer Services
Market Research
Out of Hours

Life at


Being a Contact Centre, it's no surprise that we love to talk, we are pretty terrific listeners, and we strive to get the best outcomes for our clients every day. Plus, we manage to squeeze in a little bit of fun along the way too! With an ethical approach at the heart of what we do, things are done differently at Mango to achieve excellent results, not just for our clients, but our team too.

Our team’s happiness, trust and job satisfaction mean a lot to us. A happy team means a happy workplace. Our clients get to know their trusted loyal team members on a long-term basis and the results speak for themselves.

Our Contact Centre Services


Mango Direct Marketing, is here to do all the hard work for you! We operate a 24/7, 365 days a year telesales handling service – we are always here, literally! Your lines will always be open, meaning that you will always be connected to your customers.

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Supporter Services

At Mango Ethical Direct Marketing we pride ourselves on becoming part of your team. Our expert support services offer all aspects of sales and customer service, ensuring that your customers have the best possible experience.

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At Mango Direct Marketing we pride ourselves in providing an unrivalled telephone fundraising service for our clients. It’s in our nature to want to smash our targets. Getting results feels good, so when our team is happy, our clients are happy!

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Customer Services

Customer Service plays a major role to your business or organisation success. It helps build loyalty, generate a positive identity, and increase customer leads. At Mango Direct Marketing we ensure that your customer’s experience is professional, easy and enjoyable. If they are happy, then you will be too!

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Live Chat

Live Chat is such a powerful tool to allow human interaction, but digitally. At Mango Direct Marketing, our IT experts create the perfect communications tools with the latest software to suit your needs.

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Social Media Management

We are living in a digital first world with customer demands higher than ever before. People expect rapid responses when it comes to customer service and having social media as part of your communications tools means expectations are high.

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Email Management

Some may think that emails are a little outdated. But your email address is one of the first things that a customer will look for when they need assistance. Plus, having your customer email means you can connect with them easily and they can interact when it suits them best.

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Telephony Management

At Mango Direct Marketing, our in-house team will manage all Telephony campaigns. It’s an efficient service with no lead time.

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SMS messaging is universally understood, and it is a great way to communicate with your customers instantly. It’s a modest technology tool that is really effective, inexpensive and practical.

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Response Handling

At Mango Direct Marketing, we provide a tailor made, end to end response solutions to support your customer’s journey. We support all sectors including charities to be more effective in managing the variable volume of inbound calls generated from fundraising and marketing promotions.

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Do you have items that need signed, sealed, and delivered? Our inhouse team can do everything from printing and packing letters, to creating mail packs, dispatching them straight to your customers.

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Meet the Mangooooos

Our Contact Centre team’s happiness, trust and job satisfaction mean a lot to us. A happy team means a happy workplace. Our clients get to know their trusted loyal team members on a long-term basis and the results speak for themselves.

Meet the team

The latest craic

Call Centre Quality Monitoring Best Practices 


In a Call Centre, ensuring the highest standard of service is paramount.  Investing in quality creates a full-circle […]

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