We really care about how we talk.
Our Contact Centre services create loyal relationships with your audience
Mango is Northern Ireland's leading Contact Centre. With a wealth of experience across many sectors, we are renowned for our transparent business practices and our loyal and passionate team. We work with our clients to produce outstanding campaigns and our passion for delivering exceptional results is always reflected in our pricing models. We don’t do “one size fits all”, solutions will be tailored to your needs, no matter how large or small your business or organisation. Talk to Mango … We listen!
Hey! What's the craic? Welcome to Mango!
Being a Contact Centre, it's no surprise that we love to talk, we are pretty terrific listeners, and we strive to get the best outcomes for our clients every day. Plus, we manage to squeeze in a little bit of fun along the way too! With an ethical approach at the heart of what we do, things are done differently at Mango to achieve excellent results, not just for our clients, but our team too.
Our team’s happiness, trust and job satisfaction mean a lot to us. A happy team means a happy workplace. Our clients get to know their trusted loyal team members on a long-term basis and the results speak for themselves.Learn more
Our Contact Centre Services
Mango Direct Marketing, is here to do all the hard work for you! We operate a 24/7, 365 days a year telesales handling service – we are always here, literally! Your lines will always be open, meaning that you will always be connected to your customers.Find out more >
At Mango Ethical Direct Marketing we pride ourselves on becoming part of your team. Our expert support services offer all aspects of sales and customer service, ensuring that your customers have the best possible experience.Find out more >
At Mango Direct Marketing we pride ourselves in providing an unrivalled telephone fundraising service for our clients. It’s in our nature to want to smash our targets. Getting results feels good, so when our team is happy, our clients are happy!Find out more >
Customer Service plays a major role to your business or organisation success. It helps build loyalty, generate a positive identity, and increase customer leads. At Mango Direct Marketing we ensure that your customer’s experience is professional, easy and enjoyable. If they are happy, then you will be too!Find out more >
Live Chat is such a powerful tool to allow human interaction, but digitally. At Mango Direct Marketing, our IT experts create the perfect communications tools with the latest software to suit your needs.Find out more >
Social Media Management
We are living in a digital first world with customer demands higher than ever before. People expect rapid responses when it comes to customer service and having social media as part of your communications tools means expectations are high.Find out more >
Some may think that emails are a little outdated. But your email address is one of the first things that a customer will look for when they need assistance. Plus, having your customer email means you can connect with them easily and they can interact when it suits them best.Find out more >
At Mango Direct Marketing, our in-house team will manage all Telephony campaigns. It’s an efficient service with no lead time.Find out more >
SMS messaging is universally understood, and it is a great way to communicate with your customers instantly. It’s a modest technology tool that is really effective, inexpensive and practical.Find out more >
At Mango Direct Marketing, we provide a tailor made, end to end response solutions to support your customer’s journey. We support all sectors including charities to be more effective in managing the variable volume of inbound calls generated from fundraising and marketing promotions.Find out more >
Do you have items that need signed, sealed, and delivered? Our inhouse team can do everything from printing and packing letters, to creating mail packs, dispatching them straight to your customers.Find out more >
Meet the Mangooooos
Our Contact Centre team’s happiness, trust and job satisfaction mean a lot to us. A happy team means a happy workplace. Our clients get to know their trusted loyal team members on a long-term basis and the results speak for themselves.Meet the team