We have extensive experience in the Housing Association industry, supporting a wide range of residents and their diverse needs.
Housing Association Contact Centre Services
We are specialists in providing friendly, compassionate and proactive Contact Centre solutions to Housing Associations across the UK - giving you and your residents an instant ‘home away from home’ feeling from the very first interaction!
Covering Manchester to Cornwall (and beyond!) - we are experienced in offering first-class tenant support services. With our expertly trained team, you can expect quick-thinking, empathetic problem-solvers who are passionate about helping people, regardless of the query.
With Housing Associations having such important responsibilities, we understand that timely, efficient support is key. Whether it be tenant queries, repair diagnostics or emergency situations like fire or gas leaks – we combine people, processes, skills and technology to deliver high-quality customer service to all residents, so you can focus on making your housing association the best it can be.
We operate a 24/7, 365 days a year Housing Association call handling service - we are always here, literally!
Mango’s Housing Association Services
Our Housing Association Contact Centre Services are extensive, covering the below (and then some!):
- Emergency Lines
- Day Time Cover
- Out of Hours (24/7/365)
- Overflow
- Incident Reporting
- Outbound
- Lone Worker Checks
- Escalation Services
- Payment Lines
- Decanting Services
Calling All Housing Associations...
At Mango Direct Marketing, we have been providing quality outsourced customer service to clients within the Housing Association sector for over 15 years, so that their residents have a reliable 24/7/365 helpline that they can trust.
Providing your tenants with professional, empathetic support as and when they need it is our specialism. If you want to get started or simply have a chat about optimising your housing association services, talk to Mango and we’ll be happy to help!
Why your Housing Association needs an Outsourced Customer Service Team
Having worked in the Housing Association industry for many years, the Mango team have a unique insight into supporting a wide range of residents and their diverse needs.
Our team embody all the skills and qualities needed to handle Housing Association calls to the highest standards:
- Communication - promoting a professional tone to ensure calls are clear, concise and positive.
- Active listening - determining the call type and help required and responding carefully and considerately to any queries, in a tone where tenants feel heard.
- Self-control - remaining calm and patient in even the most unpredictable situations.
- Positivity - using knowledge gained to convey messages and feedback positively. Demonstrating that when asked a question that they can focus on what they can do to help.
- Empathy - using compassionate skills to ensure that they not only hear what the caller is saying, but they feel it too.
- Rapport building - using their own personalities to develop a rapport with the caller to create a common bond of trust.
Let’s Talk
Whether you want to fully outsource your customer contact on a large scale, or perhaps you need a helping hand with ad-hoc support, we would love to chat more about how Mango Direct Marketing can help.
