At Mango, we understand that DRTV is an essential tool for brands looking to drive immediate consumer action.
Despite the ever-changing landscape of home shopping and retail, Mango continuously adapts to deliver technology-driven solutions for our clients.
For over 17 years, we have partnered with some of the biggest names in home shopping and retail, providing 24/7/365 personalised and scalable solutions that ensure you're always connected with your customers and seeing profitable results.
We offer a 24/7/365 home shopping and retail support service, ensuring that we're always available to assist your customers—anytime, anywhere.
Customer Experience
Home Shopping and Retail campaigns thrive on delivering an exceptional customer experience. Our agents are trained to guide callers seamlessly through the entire process—from helping them choose the right product and offering upsells to ensuring quick, secure order placement. We focus on creating efficient interactions that convert interest into sales and build long-term customer loyalty.
Real-time Reporting & Analytics
Powered by our expert in-house IT team, we offer advanced reporting and analytics tools that provide real-time insights into your campaign’s performance. Our dedicated client management team works closely with you to analyse data, adjust strategies, and ensure you’re maximizing ROI every step of the way.
Scalable Solutions for Every Campaign
Whether you're managing a localised promotion or a nationwide campaign, our services are fully scalable to meet the evolving needs of your business. We grow with you, offering flexible solutions that ensure consistent, high-quality support, regardless of the campaign's size or complexity.
Expertise in Retail & Home Shopping
With extensive experience working with some of the largest home shopping and retail brands across the UK and Ireland, we specialise in delivering tailored solutions that address the unique needs of your DRTV campaigns. Our team is dedicated to driving higher sales, enhancing customer experiences, and optimising campaign outcomes.
Let’s Talk
Whether you want to fully outsource your customer contact on a large scale, or perhaps you need a helping hand with ad-hoc support, we would love to chat more about how Mango Direct Marketing can help.
