🧠 What Call Centre Solution Is Right for You? 

Take the Quiz and Add Up Your Points! 

Not sure what kind of Call Centre solution suits your business? Whether you’re a charity running donor campaigns, a housing association needing emergency cover, or a busy retailer who needs sales support, we’ve got you. 

Answer the 5 questions below, tally your letters, and match your result at the bottom. 

1. What best describes your organisation? 

A. Charity or non-profit 
B. Retail, e-commerce, or customer service business 
C. Multi-channel or digital-first organisation 
D. Housing association, council, or emergency service 
E. Small business, sole trader, or local service provider 

2. What kind of support are you looking for? 

A. Outbound support (fundraising, surveys, outreach) 
B. Inbound customer or supporter service 
C. Integrated chat/email/phone/social 
D. Emergency or out-of-hours call handling 
E. Just someone to take my messages professionally 

3. When do you need call handling cover? 

A. Campaign or seasonal spikes 
B. Office hours (Mon–Fri, 9–5) 
C. 24/7 availability 
D. Evenings, weekends, and emergencies only 
E. Daytime cover when I’m in meetings or on the job 

4. What channels do you use? 

A. Phone and SMS 
B. Phone and email 
C. Phone, email, chat, social media 
D. Phone only, with urgent escalation 
E. Just phone, for now! 

5. What’s your biggest challenge right now? 

A. Reaching or re-engaging supporters 
B. Reducing wait times and missed calls 
C. Juggling too many platforms with no clear insight 
D. Managing critical calls when the office is closed 
E. I keep missing calls and losing potential work 

✅ Your Results 

Mostly A — 📞 You Need Outbound Services 

You’re focused on outreach, whether for fundraising, follow-ups, or proactive customer care. The Mango outbound team are trusted by charities and commercial clients alike to connect, convert, and care. 

Mostly B — ✅ You Need Inbound Call Handling 

You need reliable, everyday support for your callers or service users. The Mango inbound team act as an extension of your brand, friendly, efficient, and focused on solving problems quickly. 

Mostly C — 🌐 You Need Omnichannel Solution

Your callers expect service across phone, email, chat, and socials, and you want consistency everywhere. Mango integrates your channels into a smooth, managed experience backed by insights and reporting. 

Mostly D — 🕒 You Need Out-of-Hours / Emergency Solution

Perfect for housing providers, public services, or safety-critical sectors. The Mango trained agents handle out-of-hours and emergency calls, triage issues, and escalate to the right on-call contact—keeping your service safe and compliant. 

Mostly E — 📬 You Need a Professional Message Taking Service 

You are a busy business owner, sole trader, consultant, or have smaller team. You don’t need a full contact centre, you need someone who can answer your calls professionally, who keeps your brand in mind, who can set expectations with the caller, and makes sure nothing gets missed. That’s us. Professional, friendly, and reliable. 

💬 Talk To Mango 

At Mango, we don’t believe in one-size-fits-all. Whether you’re a growing charity, a housing association under pressure, or a small business owner juggling it all, we take the time to understand what really matters to you. Our friendly, 24/7/365 UK-based team works as an extension of yours, delivering responsive, human support when and where you need it. So, if you’re ready to reduce stress, improve service, and build better connections with the people you serve, talk to Mango today, we’ll help you find the right fit, not just the fastest fix. 

Have questions or ideas? We’d love to hear from you – leave a comment below or on our Social Media.

Why Mango? 

✅ UK-based, friendly agents 
✅ Flexible packages for charities, councils, retailers, and small businesses 
✅ 24/7/365 or office-hours only 
✅ Scalable from message taking to full omnichannel