What we do 
With over 17 years’ experience, Mango delivers expert, results-driven support. From Call Handling and Customer Service to Live Chat and SMS, we help our clients thrive.
Supporting Your Success
Mango is a Northern Ireland–based bureau call centre with over 17 years of experience delivering high-quality services across sales, customer service, fundraising, out-of-hours support, digital solutions, and design.
As an ethical, family-owned business, we combine professionalism with a people-first ethos.
Our wealth of experience allows us to support organisations operating in fast-paced, high-demand sectors, providing reliable solutions that drive results and strengthen customer relationships.
Our Services
Whatever your needs, our experienced team is here to deliver with professionalism, care, and impact.
Sales Support
At Mango, we manage the workload for you with our 24/7/365 telesales service. Your lines are always open, ensuring you're constantly connected to your customers.
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Customer Services
Good customer service fosters loyalty, strengthens your brand identity, and drives acquisition. At Mango, we deliver a professional, seamless, and enjoyable experience for your customers. Happy customers lead to a successful business.
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Fundraising
Mango is proud to champion fundraising initiatives for organisations making a difference both locally and globally. With our passion for fundraising and proven expertise, we’re here to help elevate your campaigns and maximise their impact.
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Out of Hours
At Mango Direct Marketing we pride ourselves on becoming part of your team. Our expert support services offer all aspects of sales and customer service, ensuring that your customers have the best possible experience.
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Email Management
Email combines efficiency, clear communication, and documentation, making it an ideal channel for your campaign. Email allows customers to reach out when needed, while support teams can respond when available, helping to manage workloads and reduce wait times.
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Telephony Management
Streamline your business communications and enhance the customer experience with our Telephony Management service. At Mango, we specialize in helping businesses leverage Non-Geographic Numbers (NGNs) for seamless call routing and improved customer interactions.
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Digital Services
Your callers expect efficient and flexible customer service, and organisations are increasingly adopting digital services to enhance efficiency, improve customer experiences, and streamline operations.
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Design
Mango doesn't just handle calls; we elevate your brand with our in-house design team to help you stand out. From brand identity and social media graphics to marketing collateral, our design team provides a comprehensive service to ensure your brand stands out, engages your audience, and drives meaningful results across all channels.
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Fulfilment
Do you need a signed, sealed and delivered fulfilment service? Our experienced team can fulfill your needs without delay! From fulfilment to warehousing to freight, our expert team, based in Northern Ireland, promise a convenient, inclusive and cost-effective fulfilment service.
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