Our Out-of-Hours Services Include:

Office Closures & Training Days:
With our 24/7/365 service and flexible staffing levels, we adapt to your office hours. As an extension of your team, your callers can always reach you.

Seasonal Increases & Unexpected Surges:
Whether it’s holiday season demand or an unexpected increase in inquiries, we provide the support you need to handle high call volumes with efficiency and professionalism, ensuring your business runs smoothly no matter the situation.

Emergency Response Handling:
Whether it’s a natural disaster or a critical situation, our trained agents are equipped to handle urgent calls swiftly and professionally, providing immediate assistance and directing calls to the correct operatives.

Crisis Management:
In times of crisis, such as hostage situations or public safety threats, our team follows established protocols to provide support, manage calls, and ensure critical information is relayed quickly and accurately.

Political Announcements:
During times of political unrest or important public announcements, we assist in managing communication, ensuring your message reaches the right people promptly and securely.

Why Mango?

24/7 Availability:
With our round-the-clock services, you can rest assured knowing that your callers' needs are met, no matter the time or day.

Trained Professionals:
Our team is trained to handle everything from high-pressure emergency calls to routine customer inquiries, ensuring that every call is managed with care and expertise.

Scalable Solutions:
We adapt to your needs, whether it’s handling a spike in inquiries, managing complex emergency responses, or supporting ongoing communication efforts during high-demand periods.

Seamless Integration:
Our out-of-hours services seamlessly integrate with your in-house operations, ensuring a smooth transition between day and night shifts and maintaining consistent service quality for your customers.